Exchange & Return Policy

RETURN POLICY

We are so confident that you will love your purchase which is why we offer you a:

110% MONEY BACK GUARANTEE - If you are not fully satisfied with your purchase within the first 30 days, we will refund 110% of your money back to you. No questions asked!!

Note: This guarantee is offered for online purchases only. Retail purchases are covered by the retailers return policy.

MensMetals.com continuously strives to offer a complete satisfaction promise to all of our valued customers. In the unlikely event that you are unhappy with your purchase, please email us directly within our 30 day return policy with “RETURNS/EXCHANGE” in the heading line to: customercare@mensmetals.com

Please include the following information in your email. All information is required for us to process your return without delay:

-Invoice/Order Number:
(Included in confirmation email sent at time of purchase and on invoice sent with the items)
-Name:
-Address:
-Email:
-Telephone:

Items are to be returned within 30 days of the delivery date. All products need to be unworn and in a resellable condition in its original packaging along with the proof of purchase. We will be more than happy to exchange or return your items. A 110% refund of your money will be issued as soon as all information and items referred to above are received. All refunds will be credited to the original credit card or form of payment that was used to purchase the items.

MensMetals.com strongly recommends that you obtain proof of posting as we will not be held accountable for parcels lost in transit.

Please send Returns or Exchanges to:

Mens Metals Inc.
RETURNS/EXCHANGES
11 Crystal Shores Mews
Okotoks, Alberta T1S1X9
Canada

DEFECTIVE OR DAMAGED ITEMS

ONE YEAR WARRANTY PROTECTION

MensMetals.com provides a high quality and excellent workmanship on all our products which is why we offer a ONE YEAR WARRANTY covering any and all manufacturing defects even after the 30 day return policy. This warranty covers exchanges on all Mens Metals products and excludes normal wear and tear. In the unlikely event that you receive damaged or defective merchandise, please email us directly with “DEFECTIVE/DAMAGE” in the heading line to: customercare@mensmetals.com

Please include the following information in your email. All information is required for us to process your exchange, choice of new item (within original price range) or full refund (within the 30 days of purchase) at no cost to you. A customer care representative will contact you within 24 hours to better serve you:

-Invoice/Order Number:
(Included in confirmation email sent at time of purchase and on invoice sent with the items)
-Name:
-Address:
-Email:
-Telephone:
-Best time to contact you: